i agree with all points made. Do your own research first.If you do go to the lfs try and go in the week when everyone is at work so you can spend more time with the employee who is selling and if you are not happy with that person, ask for someone with more experience or find a lfs that actually cares for what they actually sell. It is our right to be informed and ask the questions about care and not to make big corparations bottom line, they need us as we need them.