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Thread: The Wetspot

  1. #1

    Join Date
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    Default The Wetspot


    0 Not allowed!
    This Wetspot has lost its primary status in my book. I will now only order from them when I absolutely have to. Which I hope to be "never again."


    You never really know how good a company is until you make a claim when there are problems. This is the moment when how you are treated is the "moment of truth." They failed the test. Therefore, I will no longer recommend them to others when they ask for reputable online sellers. I have two other vendors i have dealt with where there were problems and they passed the test with excellent customer service. These two online vendors will be who I recommend in the future.

    Instead of redress I was given a condescending letter about how I was at fault and they had no part to play.
    I do not want to get into details because I am very angry right now and shocked at the way I was treated.
    I spend a lot of money with this company-- they treated me as if I had never ordered from them.
    Last edited by discusluv; 08-07-2018 at 12:54 AM.

  2. #2

    Join Date
    Mar 2008
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    New England
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    Happy Holiday to you! - Boundava   Merry Christmas to You and Yours! - discusluv   Merry Christmas! - Slaphppy7   Win or lose, here's to good games tomorrow ;-) - steeler58   Cheers! - Slaphppy7   

    Default


    3 Not allowed!
    Quote Originally Posted by discusluv View Post
    I have two other vendors I have dealt with where there were problems and they passed the test with excellent customer service. These two online vendors will be who I recommend in the future.
    Well I would love to hear more about these alternatives. That's the beauty of an on line forum such as this, the information should be shared.

  3. #3

    Join Date
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    Here's to good games tomorrow ;-) - steeler58   Thanks for the rep ;-) - steeler58   My fish say Thank You - KoryKat   Thanks for the Rep ;-) - steeler58   Enjoy your weekend my friend - Taurus   
    Troop and Military Support - Amber Alert - Bladder Cancer - Endometriosis - Equality - Liver Cancer - Liver Disease - Missing Children - POW/MIA - Spina Bifida - Suicide - steeler58   Breast Cancer - Birth Parents - steeler58   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - aquariumlover10   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - gronlaura   Breast Cancer - Birth Parents - SeaLady   

    Default


    2 Not allowed!
    Sorry for the bad experience, I haven't heard many about them
    10 Gallon Beginner Tank... Journal
    40 Gallon Breeder: ... Journal
    29 Gallon: ... Journal

    “If there are no dogs in Heaven, then when I die I want to go where they went” - Will Rogers

  4. #4

    Join Date
    Oct 2010
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    inland northwest, U.S.A.
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    Default


    4 Not allowed!
    This is why companies today have to be more careful than ever about how they treat their customers. With the advent of the internet and shared forums such as this, it doesn't pay to play games or try to screw anyone. Word gets around, far and wide -- and much faster than before.
    20 gal. high: planted; 5 white cloud minnows, 4 golden White Clouds, several RCS, 2 blue shrimp, 5 Amano shrimp, several snails; Azoo air. 65 gal: planted; 6 rosy barbs, 6 yellow glofish, 3 red glofish, 3 zebra danios, 5 white cloud minnows, 3 dojo loaches, 6 crimson spot rainbow fish, 12 large Amano Shrimp, several snails; AC110.

  5. #5

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    Default


    1 Not allowed!
    Thanks. The alternatives: Jeff Michaels from Aquatic Clarity and Jeff Rapps from TUIC. Excellent customer service from beginning to end ( end being if an issue arises).

  6. #6

    Join Date
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    Happy V Day! - WhistlingBadger   Glad you tracked down the coral killer - mch1984   sorry to hear about your twin spot. - bpete   Let the gift giving begin, Merry X-mas ;-) - steeler58   Happy Holidays to you! - Boundava   
    Emphysema - Lung Cancer - Lung Disease - Multiple Sclerosis - BluewaterBoof   Arthritis - Child Abuse - Colon Cancer - Colorectal Cancer - Dystonia - Education - Free Speech - Interstitial Cystitis - ME/CFIDS - Reye's Syndrome - Save the Music - Teens Against Smoking - Victim's Rights - Water Quality - BluewaterBoof   

    Default


    1 Not allowed!
    I'm sorry to hear about your bad experience. I know that a handful of members here have good experiences with them but I did not care for TWS in the two times I ordered from them. I have not done business with them since.

  7. #7

    Join Date
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    Happy V Day! - WhistlingBadger   Glad you tracked down the coral killer - mch1984   sorry to hear about your twin spot. - bpete   Let the gift giving begin, Merry X-mas ;-) - steeler58   Happy Holidays to you! - Boundava   
    Emphysema - Lung Cancer - Lung Disease - Multiple Sclerosis - BluewaterBoof   Arthritis - Child Abuse - Colon Cancer - Colorectal Cancer - Dystonia - Education - Free Speech - Interstitial Cystitis - ME/CFIDS - Reye's Syndrome - Save the Music - Teens Against Smoking - Victim's Rights - Water Quality - BluewaterBoof   

    Default


    2 Not allowed!
    Their Yelp reviews speak volumes about their customer service. Looks like folks either love them or hate them. There are lots of glowing reviews, but I'm actually a bit surprised at how many people say the staff is flat-out rude and treat their customers very poorly in the store.

  8. #8

    Join Date
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    Default


    2 Not allowed!
    So sorry to hear about your bad experience with TWS. Fortunately haven't had an issue, but haven't ordered more than a few times through them. The only issues I have had is their response times to email orders and questions. Got a bit of attitude once or twice, like my ordering was bothering them.

    I have had good experience with Aquatic Arts, had an issue with shrimp dying at arrival and they replaced those that didn't make it plus a couple.

    I was going to place a large order through them (TWS) when the fish room was up and ready as well as through Aquatic Arts and Racheal O' Leary (poor lady has been through so much these past months-will she ever be back to selling?), but I have a couple LFS that may be able to help me get some common/specialty fish too.
    5.5g- Shrimp tank
    Tub Tanks
    5g Opa Ulae salty tank
    Fish room-*pending*


    TUB tanks:
    5.5 Shrimp Tanks
    Goldfish Tank
    Fish Room
    Salty Shrimp


    DebinWhitmore

  9. #9

    Join Date
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    Merry Christmas to you and your family :-) - Taurus   Merry Xmas to you too! - angelcraze2   Champagne for the holidays. Cheers! - mermaidwannabe   Merry Christmas! - Slaphppy7   Congrats! - Slaphppy7   

    Default


    2 Not allowed!
    The reviews are glowing when all is well.They really do have healthy fish for the most part, shipping and packaging excellent ( for a premium cost- I routinely pay 50.00 for shipping and insurance-- not sure what the insurance is for?). When an issue arises, however, unless the fish is dead in the bag when you receive it, you have no recourse.

    I understand that a company must make limits on refunds to customers, but you have a little more leeway for customers who have their credit card on file and buy from you every couple months.

  10. #10

    Join Date
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    Merry Christmas to you and your family Nat. - Taurus   Merry Xmas to you! - angelcraze2   Champagne for the holidays. Cheers! - mermaidwannabe   Merry Christmas! - Slaphppy7   Hope you feel better soon - Silbar   

    Default


    2 Not allowed!
    Oh I just placed an order with liveaquaria.com

    I have ordered with them a few times as well, been good. The past order was my first time ordering since they were bought out by Petco. Got the 3 tiny itty bitty Dojo Loaches two weeks (wow, really 2 weeks?) ago. They are going gangbusters and have doubled in size.

    Have ordered plants and fish with Pet Solutions before many years ago-but they are down for (store/warehouse) renovations last time I checked.
    5.5g- Shrimp tank
    Tub Tanks
    5g Opa Ulae salty tank
    Fish room-*pending*


    TUB tanks:
    5.5 Shrimp Tanks
    Goldfish Tank
    Fish Room
    Salty Shrimp


    DebinWhitmore

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