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Page 2 of 2 FirstFirst 12
Results 11 to 20 of 20
  1. #11

    Join Date
    Mar 2017
    Location
    Iowa
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    567

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    2 Not allowed!
    Quote Originally Posted by Boundava View Post
    Oh and the associate that was trying to help him but didn't know how; was so grateful when I helped the guy out and said she wished they would teach them stuff like that so they could help more people correctly instead of guessing as to the answers.
    It's 100% about the delivery. You can be helpful and appreciated, or just an arrogant jerk intentionally shaming an inexperienced low paid salesman in front of his customer. I've seen both happen in my first month or so back in the hobby.

  2. #12

    Join Date
    Apr 2013
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    Southeast Texas
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    Mr 46,000 - steeler58   For surviving Harvey - Silbar   Hope you're drying out down there. - WhistlingBadger   Thanks for the Rep! - Silbar   Thanks for the rep! - Silbar   
    Troop and Military Support - Amber Alert - Bladder Cancer - Endometriosis - Equality - Liver Cancer - Liver Disease - Missing Children - POW/MIA - Spina Bifida - Suicide - steeler58   Breast Cancer - Birth Parents - steeler58   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - aquariumlover10   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - gronlaura   Breast Cancer - Birth Parents - SeaLady   

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    1 Not allowed!
    I never encounter these situations where I live, because there's no LFS around me worth visiting...
    10 Gallon Beginner Tank... Journal
    40 Gallon Breeder: ... Journal
    29 Gallon: ... Journal

    “If there are no dogs in Heaven, then when I die I want to go where they went” - Will Rogers

  3. #13

    Join Date
    Jul 2012
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    No Message - korith   yep.... thats the one XD - genocidex   
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    1 Not allowed!
    Yeah I completely understand My petco is failing they needed a body, but i haven't even been trained, Everything i do and know here was from my previous experience, I regularly have to google questions for customers. There is another problem though, sometimes other customers like you want to help newer people, who are just straight up wrong, I had a customer tell another Immediately after I told them they shouldn't get rainbow sharks for their already heavily stocked 10g, because they had them, in their 20g and they did GREAT! Or the old ladies who come every few months to buy our feeder goldfish around 10 a time for their tiny tanks, and when i suggested that she should get something else like a small tropical fish or a small school, she assumed all i wanted was her money because feeders a .35$ and tetras are like 3$, then she aid that they would be fine, because and i quote, "they lasted for a long time." Turns out her fish that are capable of living up to 20 years only lived 2-4 months.
    "Err? Are you going to continue letting your dog in your aquarium? That could end very badly with cories" - talldutchie
    "Dang and i was worried about cats in my tank...." - genocidex
    "Hahahahah, I meant Dg, dwarf gourami." - Shootemz

  4. #14

    Join Date
    Apr 2013
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    Mr 46,000 - steeler58   For surviving Harvey - Silbar   Hope you're drying out down there. - WhistlingBadger   Thanks for the Rep! - Silbar   Thanks for the rep! - Silbar   
    Troop and Military Support - Amber Alert - Bladder Cancer - Endometriosis - Equality - Liver Cancer - Liver Disease - Missing Children - POW/MIA - Spina Bifida - Suicide - steeler58   Breast Cancer - Birth Parents - steeler58   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - aquariumlover10   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - gronlaura   Breast Cancer - Birth Parents - SeaLady   

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    3 Not allowed!
    I could not do that job, knowing what I know....the store would fire me for refusing to sacrifice fish to make a profit
    10 Gallon Beginner Tank... Journal
    40 Gallon Breeder: ... Journal
    29 Gallon: ... Journal

    “If there are no dogs in Heaven, then when I die I want to go where they went” - Will Rogers

  5. #15

    Join Date
    Mar 2017
    Location
    Iowa
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    A guppy to get you started. - Slaphppy7   Have a beer for being another sports fan ;-) - steeler58   Here's a super rare guppy lol - AmazonJoe   

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    1 Not allowed!
    If I browse almost any LFS for 10 minutes when they are busy, one of these conversations is going on. Even some of our locally owned stores have a scam going on because they are afraid to send a new hobbyist away. Sell some fish and bacteria starter. 48HR warranty on the fish. They are back in a week describing fish that are obviously ammonia smoked. Rather than give them the bad news they need to be working hard doing WCs since they have fish, they sell them some more chemicals and tell them to bring in a water sample if the fish don't improve. Pretty soon the tank will cycle itself anyway and they can sell them some more fish that might actually live with a few WCs. I've overheard this conversation a half dozen times this month. It's hard to listen to.

    The one good LFS will be out of business if they insist everyone do things completely correctly. We can all preach and be idealist here, but you can't send away every new customer. Anybody that thinks you can should never open a business. As I said earlier I have one good LFS. He will try to get you to go very slow. He knows you will likely kill $5 worth of cheap fish but it's better than making you mad by sending you away. In the meantime your cycle proceeds, even if it's ugly. He could just burn you for $200 up front in fish and chemicals like most everyone else is very effectively doing.
    Last edited by OnTheFly; 04-21-2017 at 03:01 PM.

  6. #16

    Join Date
    Jul 2012
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    No Message - korith   yep.... thats the one XD - genocidex   
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    2 Not allowed!
    Quote Originally Posted by Slaphppy7 View Post
    I could not do that job, knowing what I know....the store would fire me for refusing to sacrifice fish to make a profit
    yeah man, it's tiring, but we're closing down in less than a year, and i get to at least attempt to make it alright for there fish while i am here, because the other people wont. Like i said people are going to do what they want no matter what we do the best thing we can do is to attempt to educate.
    "Err? Are you going to continue letting your dog in your aquarium? That could end very badly with cories" - talldutchie
    "Dang and i was worried about cats in my tank...." - genocidex
    "Hahahahah, I meant Dg, dwarf gourami." - Shootemz

  7. #17

    Join Date
    Apr 2015
    Location
    Springfield Missouri
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    628

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    well done - mac   well done - mac   for you sick fish - mac   I'm sorry waylon!  Didn't mean at all to discredit you!  Sorry to hear of your crazy mean angelfish!  You taught me a lesson. - angelcraze2   For being a friendly memeber - mac   

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    0 Not allowed!
    Quote Originally Posted by Shootemz View Post
    Yeah i work as the ONLY aquatics specialist at the local petco, and i tell people this on a daily basis, the problem is that it's not what they want to hear. If they want it so badly, which a few of them will do they will just go somewhere else and ask for it, most people wont and are genuinely interested in learning as to why they shouldn't say put a pleco with aggressive fish or put those three goldfish in a 5g. Cory from aquarium co-op has a good quote about it, it goes something like, "If i tell a customer that they can't get something, they will just go to my competitors down the street and get it from them, but if i sell them the wrong fish for their situation, and something bad happens, they'll come back and I'll show them what they did wrong and show them what they should do, it'll be a learning lesson." Now that is not to say we should let that lady get 10 comets for her 5g or the one that wants oscars for their 10g, but try to steer them into something else and explain why that not a great idea, or even in the case of large quantities try to get that quantity down, or even up for schools, It sounds insensitive for the fish but we don't live in an idealistic world.
    /ramble
    Cory is a good friend of mine. I wrote an article on Diana Walstad's Ecology of The Planted Aquarium for his website. You should check it out. https://www.aquariumcoop.com/blogs/a...anted-aquarium
    Last edited by waylon101; 04-21-2017 at 07:52 PM.

  8. #18

    Join Date
    Mar 2012
    Location
    Quebec, CA
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    Wishing you good luck! - Silbar   Here's one for your future school. - Boundava   Thanks for the rep ;-) - steeler58   New fish ;-) - steeler58   Just because :) - Silbar   

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    3 Not allowed!
    I have heard the same conversations over and over at these chain fish stores. It's really a shame the staff is so uneducated. But what I don't get is those that have tanks themselves and still have no knowledge. How do you not learn or at least research things when you are working with them all day? I believe a store can make just as much money stearing customers in the right direction. Personally, I just tend to buy pricier, harder to keep fish as my knowledge grew, I needed a challenge that I knew I could do if I put the effort into it. But not everyone is the same, that's for sure.

    I'm fortunate to have a good LFS, where there is one main fish guy (Jason) and he is very knowledgeable and will not sell say an angelfish to someone unless their tank is big enough with compatible fish. The store is geared more toward nano aquarists, shrimp and small fish, special plants that are hard to keep or find, small cichlids and technical/pricier equipment like fancy co2 systems and LED lights. Although it might cost more to buy some blue bolt shrimp as an example, I appreciate that I know the fish and inverts are well taken care of and healthy when I buy them. So many times I've bought tetras from the chain fish stores, and I end up with ich. That's why I will always QT, unless I buy them from Jason, then I'm not so concerned. It's a nice piece of mind to know where your fish are coming from and how they've been kept before purchasing.

    *big ramble, but the forum is slow today lol
    GiVe Me sHrEd TiLL i'M dEaD
    -Kat

  9. #19

    Join Date
    Jul 2012
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    1 Not allowed!
    Big problem is most people who work there just need to know how to net a fish, and to scrub the glass, there is usually one person who knows what needs to happen, or they are all just following protocol with their cleaning and never end up looking to far into it. It happened a lot, even at my store, when i hear another associate or a customer tell me what some associates tell the customers i do go and try to educate them a bit better and show them what they need to tell customers. I have alot of my fancies that came in with ich, and got all the fish on the sump sick, I do however have a separate system where ive been keeping some older fancies and my koi, ive told people that these guys have been sick and to look at the older ones on a regular basis. What it really comes down to is how big companies force their employees to do and say for what little money they do. The employees are not incentivized to learn more, unlike me where i had 99% of my knowledge before i even thought about applying.
    "Err? Are you going to continue letting your dog in your aquarium? That could end very badly with cories" - talldutchie
    "Dang and i was worried about cats in my tank...." - genocidex
    "Hahahahah, I meant Dg, dwarf gourami." - Shootemz

  10. #20

    Join Date
    Apr 2013
    Location
    Southeast Texas
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    Mr 46,000 - steeler58   For surviving Harvey - Silbar   Hope you're drying out down there. - WhistlingBadger   Thanks for the Rep! - Silbar   Thanks for the rep! - Silbar   
    Troop and Military Support - Amber Alert - Bladder Cancer - Endometriosis - Equality - Liver Cancer - Liver Disease - Missing Children - POW/MIA - Spina Bifida - Suicide - steeler58   Breast Cancer - Birth Parents - steeler58   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - aquariumlover10   Cancer - Epilepsy - Foster Care - Gynecological Cancer - Rett Syndrome - gronlaura   Breast Cancer - Birth Parents - SeaLady   

    Default


    1 Not allowed!
    Quote Originally Posted by Shootemz View Post
    Big problem is most people who work there just need to know how to net a fish, and to scrub the glass, there is usually one person who knows what needs to happen, or they are all just following protocol with their cleaning and never end up looking to far into it. It happened a lot, even at my store, when i hear another associate or a customer tell me what some associates tell the customers i do go and try to educate them a bit better and show them what they need to tell customers. I have alot of my fancies that came in with ich, and got all the fish on the sump sick, I do however have a separate system where ive been keeping some older fancies and my koi, ive told people that these guys have been sick and to look at the older ones on a regular basis. What it really comes down to is how big companies force their employees to do and say for what little money they do. The employees are not incentivized to learn more, unlike me where i had 99% of my knowledge before i even thought about applying.
    Agree 100%...it's all about the $

    I try to remember to thank God every day for getting me out of "retail"...26 years was more than enough
    10 Gallon Beginner Tank... Journal
    40 Gallon Breeder: ... Journal
    29 Gallon: ... Journal

    “If there are no dogs in Heaven, then when I die I want to go where they went” - Will Rogers

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