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  1. #1

    Join Date
    Apr 2015
    Location
    Springfield Missouri
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    625

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    well done - mac   well done - mac   for you sick fish - mac   I'm sorry waylon!  Didn't mean at all to discredit you!  Sorry to hear of your crazy mean angelfish!  You taught me a lesson. - angelcraze2   For being a friendly memeber - mac   

    Cool Hats off to the LFS worker


    6 Not allowed!
    Hats off to my local LFS worker who took 5 minutes to explain to a couple that buying a Pleco for their cichlid tank would not result in clean glass. This is the second store in the past 2 months that I have seen put their foot down about the health of the fish instead of making a few bucks. Its a change I'm very happy to be seeing. :)

  2. #2

    Join Date
    Apr 2013
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    Southeast Texas
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    Mr 46,000 - steeler58   For surviving Harvey - Silbar   Hope you're drying out down there. - WhistlingBadger   Thanks for the Rep! - Silbar   Thanks for the rep! - Silbar   
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    Default


    0 Not allowed!
    Refreshing, I've never witnessed that.
    10 Gallon Beginner Tank... Journal
    40 Gallon Breeder: ... Journal
    29 Gallon: ... Journal

    “If there are no dogs in Heaven, then when I die I want to go where they went” - Will Rogers

  3. #3

    Join Date
    Jul 2008
    Location
    Timaru NewZealand [south island]
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    6,198

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    Happy new year! - Brookfish   Happy New Year! - The Red Severum   Congratulations on your rep star :-) - Celtic Fins   Welcome back - mommy1   Merry Christmas - AmazonJoe   

    Default


    5 Not allowed!
    Its incredible news that is for sure.
    I have done it when I use to help out in the LPS many years ago. this customer wanted to set up a tank and all that. So talked them through it and explained what they needed and how to go about it.
    The next day they turned up to buy fish. And I said no the cycle is not complete as per the instruction to be able to do it properly with no affect on the fish.
    Got my head bitten of for it saying that they are the customer and that fish are only fish and live in water which is what they needed.
    In the end I refused to sell to them. Short story the owner backed me up saying that animal birds or fish lives do matter and if they do not want to look after animal welfare then the local SPCA will need to be contacted and informed of cruelty to pets.
    In the end we did call up the spca who explained to them that what they were doing wasn't right and should not be done.

  4. #4

    Join Date
    Apr 2015
    Location
    Springfield Missouri
    Posts
    625

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    well done - mac   well done - mac   for you sick fish - mac   I'm sorry waylon!  Didn't mean at all to discredit you!  Sorry to hear of your crazy mean angelfish!  You taught me a lesson. - angelcraze2   For being a friendly memeber - mac   

    Default


    1 Not allowed!
    They kept saying"We want something to clean the glass" and the worker was very professional in explaining that buying a pleco was no solution to manually cleaning of the glass. I was also in Ohio whenever an owner told a couple that they could not buy one cory at a time. Its pretty cool.

  5. #5

    Join Date
    Jul 2008
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    Timaru NewZealand [south island]
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    Happy new year! - Brookfish   Happy New Year! - The Red Severum   Congratulations on your rep star :-) - Celtic Fins   Welcome back - mommy1   Merry Christmas - AmazonJoe   

    Default


    1 Not allowed!
    Very refreshing to hear that some LFS staff know what they are doing and care about 1 the fish and 2 the hobby.
    Nothing better than selling cory's in a school. Even if you for example proved that your adding a few more to your original school, I have found a 2-3 more added at once is better than just one.

  6. #6

    Join Date
    Jan 2016
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    Adoptee - Bone Cancer - Child Exploitation and Abuse - Hope and Support - Peace - Retinoblastoma - Right to Life - Student Sexual Assault - Silbar   

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    4 Not allowed!
    We really like our LFS for this reason. The employees spend a lot of time educating their customers.

  7. #7

    Join Date
    Jul 2012
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    3 Not allowed!
    Yeah i work as the ONLY aquatics specialist at the local petco, and i tell people this on a daily basis, the problem is that it's not what they want to hear. If they want it so badly, which a few of them will do they will just go somewhere else and ask for it, most people wont and are genuinely interested in learning as to why they shouldn't say put a pleco with aggressive fish or put those three goldfish in a 5g. Cory from aquarium co-op has a good quote about it, it goes something like, "If i tell a customer that they can't get something, they will just go to my competitors down the street and get it from them, but if i sell them the wrong fish for their situation, and something bad happens, they'll come back and I'll show them what they did wrong and show them what they should do, it'll be a learning lesson." Now that is not to say we should let that lady get 10 comets for her 5g or the one that wants oscars for their 10g, but try to steer them into something else and explain why that not a great idea, or even in the case of large quantities try to get that quantity down, or even up for schools, It sounds insensitive for the fish but we don't live in an idealistic world.
    /ramble
    "Err? Are you going to continue letting your dog in your aquarium? That could end very badly with cories" - talldutchie
    "Dang and i was worried about cats in my tank...." - genocidex
    "Hahahahah, I meant Dg, dwarf gourami." - Shootemz

  8. #8

    Join Date
    Mar 2017
    Location
    Iowa
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    567

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    Default


    1 Not allowed!
    Quote Originally Posted by Shootemz View Post
    Yeah i work as the ONLY aquatics specialist at the local petco, and i tell people this on a daily basis, the problem is that it's not what they want to hear. If they want it so badly, which a few of them will do they will just go somewhere else and ask for it, most people wont and are genuinely interested in learning as to why they shouldn't say put a pleco with aggressive fish or put those three goldfish in a 5g. Cory from aquarium co-op has a good quote about it, it goes something like, "If i tell a customer that they can't get something, they will just go to my competitors down the street and get it from them, but if i sell them the wrong fish for their situation, and something bad happens, they'll come back and I'll show them what they did wrong and show them what they should do, it'll be a learning lesson." Now that is not to say we should let that lady get 10 comets for her 5g or the one that wants oscars for their 10g, but try to steer them into something else and explain why that not a great idea, or even in the case of large quantities try to get that quantity down, or even up for schools, It sounds insensitive for the fish but we don't live in an idealistic world.
    /ramble
    You are in a tough spot and it sounds like you are doing the best you can. You are being paid to sell fish and accessories. It's good that you try to educate and make the situation less likely to fail for the customer. We only have one local LFS will knowledgeable staff. He does exactly as you say. Just a few days ago my wife was insistent she wanted a Pleco for her 5.5G to clean the glass. I knew that wouldn't work and knew where to take her. I stood back as he asked her questions. He sold her a one inch long dwarf species pleco and told her it would need to be re-homed when it grew up. Then he explained to her it really wouldn't eat much algae and would starve to death if she didn't feed it. She bought some algae wafers. She was thrilled, he sold some stuff so he can pay the rent and not turn her into a Petco customer for life. Our chains don't care what you buy. They have new clueless sales help every month.

  9. #9

    Join Date
    Aug 2014
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    No where near as cool as Mac
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    thank you for the moss - Hockey nut   For being a good sport ;-) - steeler58   No Message - BluewaterBoof   You deserve a medal for all of your hard work! - Silbar   Hang in there, you will get it all done! - RiversGirl   

    Default


    3 Not allowed!
    I was recently in a Petsmart and looking at their fish when I overheard an older gentleman explaining to a teenage associate his issues with his newly set up and fully stocked tank. He brought his water in for testing and the conditions had high ammonia and nitrites, so fish were gasping for air, dying and now had white dots. The associate was clueless and was trying to tell him to get some all in one medicine, but it was all I stepped up and asked him what size tank, the stock, the filter and if the fish had little spots that looked like grains of salt? He just bought a 55 gallon "kit" with a Tetra filter for 55 gallons and was told after treating the water and running the filter for 24 hours he could stock it. I explained to him why his fish were suffering and did a basic run down of the nitrogen cycle (man didn't have access to computer so I couldn't tell him to Google it). I tried to explain how to modify the tetra filter to make it more efficient, and then was happy to learn he had purchased Prime as a conditioner. I told him to do a large water change when he got home and to get a test kit when he could-but to bring the water in to be tested daily until he got the kit. Also told him the best way to treat the ich is to crank the temperature up, that he should see less dots on the fish, but to keep the temperature high-86 for 10-12 days overall, then to slowly lower the temperature to normal and do a good cleaning of the gravel and a big water change to get as much of the now dead parasite out. I checked to make sure he had air stones (he did, a whole bubble wall) and told him that was good since the temperature will lower the oxygen levels, the bubbles will help re-oxygenate the waters. He was in awe at all of the knowledge I had, and when another woman was asking an associate questions which she had no real answer to, he said "you should ask her (pointing to me) she is a fountain of information!" The associate huffed and rolled her eyes and said-whatever. The customer just gave him a look and walked away with ammonia lock the associate recommended instead of water conditioner she needed.

    Thinking back, I hope that guy was able to help his tank out, I wanted to refer him here-but with no computer or cell phone to use it would have been hard.
    75g- Plecos, Rainbowfish, Edlers, Espei, Gouramis, Cory, Loaches, Amano, and misc.
    Two 5.5g- Shrimp tanks; one with 4 chili rasbora & Bloody Mary and second with Blue Dream shrimp
    5.5g- Rescue female betta Lucky Star
    20L- Rescue betta Tony Stark and pygmy corys
    20L- Pygmy cory, 2 vampire/rock shrimp, ember tetras and female guppies

    75g:
    Nat's 20L Tanks
    5.5 G Shrimp Tanks


    DebinWhitmore

  10. #10

    Join Date
    Aug 2014
    Location
    No where near as cool as Mac
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    thank you for the moss - Hockey nut   For being a good sport ;-) - steeler58   No Message - BluewaterBoof   You deserve a medal for all of your hard work! - Silbar   Hang in there, you will get it all done! - RiversGirl   

    Default


    4 Not allowed!
    Oh and the associate that was trying to help him but didn't know how; was so grateful when I helped the guy out and said she wished they would teach them stuff like that so they could help more people correctly instead of guessing as to the answers.
    75g- Plecos, Rainbowfish, Edlers, Espei, Gouramis, Cory, Loaches, Amano, and misc.
    Two 5.5g- Shrimp tanks; one with 4 chili rasbora & Bloody Mary and second with Blue Dream shrimp
    5.5g- Rescue female betta Lucky Star
    20L- Rescue betta Tony Stark and pygmy corys
    20L- Pygmy cory, 2 vampire/rock shrimp, ember tetras and female guppies

    75g:
    Nat's 20L Tanks
    5.5 G Shrimp Tanks


    DebinWhitmore

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