Faulty Product Warning

[Cloachlover]

Hi people

You all seem like friendly and helpful people so I hope you can help.

In August 2006 I installed 3 ½ panels of Juwel Aquariums structured Rock Background into my new 7ftxftx2ft tropical freshwater tank.

Within 2 weeks of being installed in my new tank the brown colour of the Rock Background face began to peel off to reveal black underneath. Seven months on and nearly 2 of the panels are COMPLETELY BLACK!!! And the rest peeling also.

The peelings have caused no end of problems the very least of all them being the background now looks unnatural.

I have no other choice but to break the whole tank down and remove the background and silicon and find a suitable background.

I have spoken to Juwel who have informed me that they sold over 6000 of these in 2006 and there have only been a few incidents similar to this.

I would like to ask if any of you have had, or have heard of any quality issues with this product.

I sincerely hope that I am just in the unlucky “few out of 6000” because this whole situation has been a nightmare.

Thanks in advance for any reply’s and sorry for the long post

Cloachlover

[Chrona]

If they ackknowledged the faulty products you should be able to get a refund/compensation

[jeffs99dime]

If they ackknowledged the faulty products you should be able to get a refund/compensation

exactly right on!

[cocoa_pleco]

Ditto:1: :1: :1: :1:

[Incredulous_Ed]

dude, that stinks. As chrona said try to get a refund